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Important Product Support Advisory

Cisco Physical Access Gateway Hardware


Cisco Physical Access Gateways do not support Holiday Schedules starting January 1, 2021 and beyond. Cisco Gateway hardware will not accept any Holiday Schedule that is pushed from an ICPAM server.

Identiv has been made aware of the Holiday Schedule limitations embedded in Cisco Physical Access Gateway hardware. ICPAM software support currently has a technical workaround available.

For customers with systems that will be affected by the aforementioned issue, please contact Identiv’s ICPAM support team. Identiv-branded hardware (including EM-100 and Mx Controllers) are NOT affected by the holiday schedule limitations seen in Cisco branded hardware.

Identiv is fully committed to supporting ICPAM and all Identiv-branded hardware designed to work with ICPAM. Cisco-branded hardware and accompanying firmware are solely owned and supported by Cisco Systems.

For more information regarding Cisco support options for CPAM Hardware, please refer to the official End of Sale and End of Life Announcement for Cisco Physical Access Manager. Requests for updates to support and security issues for Cisco branded hardware must be routed through Cisco’s Technical Assistance Center.

The Identiv Team | | +1 888-809-8880

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